At Brave Signature, we aim to provide high-quality herbal hair care products made with natural ingredients like amla, shikakai, neem, and black seed. Customer satisfaction is important to us.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective
- You received the wrong item
- The product is unopened and unused
Returns must be requested within 3–7 days of receiving the order.
2. Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Products without original packaging
- Items damaged due to misuse
- Sale or discounted items (if mentioned)
3. Cash on Delivery (COD) Orders
Since we offer Cash on Delivery (COD):
- You can refuse delivery only in valid cases (damaged/wrong item)
- Repeated fake refusals may restrict future orders
4. Refund Policy
Refunds are only provided if:
- We are unable to replace the product
- The return request is approved after inspection
Refunds (if approved) will be processed within 5–10 working days.
5. Replacement Policy
We prefer replacing the product instead of refunding:
- Replacement will be shipped after approval
- No extra shipping charges for verified issues
6. How to Request a Return
To request a return, contact us at:
📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
Please include:
- Order number
- Issue details
- Product images (if damaged)
7. Important Note
We carefully check all products before shipping. However, natural products may have slight variations in color, texture, or smell due to herbal ingredients.
8. Contact Us
If you have any questions, feel free to contact us anytime.